The J&M Lead Recovery System
We find where your shop loses opportunities, install the agreed fix, and stay involved as your team uses it. Start with missed-call recovery. Add the services that address your next constraint.
Get a Free Lead Leak AuditChoose the right scope
Every engagement defines what we set up, what we manage, and what your team owns. Follow-up and tracking support the services in your plan.
Give missed callers a reason to stay.
We configure the first response, route replies to your team, and review the handoff so opportunities keep moving.
Your team: Your team replies from a shared business inbox on phone or desktop and records the next step.
Make asking for feedback part of the job.
We connect a neutral review request to an agreed completed-service trigger and monitor the request flow.
Your team: Your team records completed work and handles feedback that needs a personal response.
Make it easier for the right customer to call.
We improve your message, mobile experience, and inquiry paths, then test where every call and form goes.
Your team: You approve the content and send edit requests. Your team receives inquiries through the agreed contact channels.
Bring in demand your team can follow through on.
We scope campaigns around your services, capacity, and budget, then review lead quality and booking outcomes.
Your team: You approve the budget and offers, respond to leads, and help confirm which inquiries become jobs.
Give callers a clear next step when staff are busy.
We configure and test inbound intake, staff transfers, and booking rules. Outbound calling is a separately scoped service with an agreed audience and purpose.
Your team: Your team receives handoffs and call summaries, handles exceptions, and confirms bookings in the agreed schedule.
We start with the problem your shop needs solved first. Your proposal sets out the services, setup, ongoing support, and usage included. Advertising spend is separate.
Find your starting pointYour day-to-day
We agree on the inbox, schedule, and job records before setup. Your team gets hands-on training with the tools they will actually use.
Your staff can handle customer replies from a phone or computer. We agree on one place for conversations during setup.
We work with your booking process where practical and make the handoff clear. Your staff stay responsible for quotes and job decisions.
See outstanding opportunities and recorded outcomes. We review the numbers with you and agree on what to improve next.
Business texts are handled in the agreed business inbox. Using your personal phone’s Messages app is a separate conversation and does not automatically update that shared history.
From first conversation to ongoing support
We review current calls, response, bookings, and capacity. You get a recommended first fix and a clear scope.
We set up the agreed workflow and test the customer journey, staff handoff, and fallback with your team.
Your staff practice from their phones. We agree on responsibilities and launch when the required access and channel approvals are ready.
We monitor the agreed workflow, review outcomes with you, and adjust what is getting in the way.
The J&M dashboard
Who needs a reply? Who owns the follow-up? Which opportunities booked? Your reporting separates those answers from estimated value and money actually collected.
This works best when your shop already receives inquiries, has capacity for suitable jobs, and can assign someone to handle replies.
We scope website and advertising work around your ability to serve the resulting demand. Receptionist services have their own intake, handoff, and operating requirements.
Find your first fix